Shipping & Returns

WHEN WILL MY ORDER ARRIVE?

Please allow 5-10 business days for USA and EU shipping, up to 12 business days for Canada. We are a print on demand company and it takes time for us to produce awesome custom products for you! Any questions or concerns, feel free to contact us directly: support@magnacanvas.com or via the contact page.

CAN I CANCEL OR CHANGE MY ORDER?

Yes, you can change/cancel your order up to 24 hours after ordering. Once your order is being fabricated, we cancel or change it anymore.
Contact our support within 24 hours after ordering. Do not forget to mention your order number when contacting our support team.

WHAT IS YOUR RETURN/REFUND POLICY?

We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. If for any reason you are not completely satisfied with your purchase after it is delivered, you may return it within 30 days! and receive a full refund for the price of the product (Shipping not included).
Depending on the size of the product we do reserve the right to charge a one time restocking fee. 
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense. We highly recommend shipping your piece (s) back via Fedex/UPS not USPS.

 HOW DO I INITIATE A RETURN?

Contact us here with your name, email and order number. We will then tell you where to send the canvas. We have a return location in the US and in Europe.