FAQ

Where's my order?

Please check your tracking number to see the status of your order. 
If the status says delivered, but you did not receive anything, please ask your neighbours if they have received your package. If not, please contact the delivery company (find their info via tracking number) and they will have the name and signature of the person who signed for your order. 

If you ordered multiple pieces, and did not receive all of them, don't worry. In rare occasions they do not arrive simultaneously. We package each canvas separately to ensure they arrive in perfect condition. 95% of the time, they arrive together, but sometimes they get split up during sorting in the post office. You will probably get it the next day. Your tracking number will show that there was a partial delivery.

Yes, you will receive a tracking code once your order has been shipped from our facility. This can take up to 7 days! 80% of our orders are shipped in less than 5 days and 35% in less than 3 days.

We fabricate our pieces 'on demand'. Fabrication can take up to 7 days depending on how many orders we receive. You'll receive your tracking number the moment your order leaves our facility.  80% of our orders are shipped in less than 5 days and 35% in less than 3 days.

If after 7 days you still have not received an email with your tracking number, contact us here and we'll gladly help you out (don't forget to mention your order number)

Shipping

Shipping times:

USA: 5 - 10 business days
EU: 5 - 10 business days
Canada: 5 - 12 business days

We fabricate our pieces 'on demand'. Fabrication can take up to 7 days depending on how many orders we receive. You'll receive your tracking number the moment your order leaves our facility.  80% of our orders are shipped in less than 5 days and 35% in less than 3 days.

We ship to the USA, Canada and the following countries in the EU: Germany, France, United Kingdom, Belgium, Holland, Ireland, Spain.

If you do not live in any of those places, feel free to contact us. Keep in mind that there will most likely be additional shipping charges.

Refunds & Returns

Yes, you can change/cancel your order up to 24 hours after ordering. Once your order is being fabricated, we cancel or change it anymore.
Contact our support within 24 hours after ordering. Do not forget to mention your order number when contacting our support team.

If you don't love it, return it. We are committed to quality products and your satisfaction is 100% guaranteed. 

If for any reason you are not completely satisfied with your purchase after it is delivered, you may return it within 30 days! and receive a full refund for the price of the product. 
Depending on the size of the product we do reserve the right to charge a one time restocking fee. 

Magna Canvas does not supply pre-paid shipping materials for returns, or cover the returned merchandise shipping fees. We will issue your refund within 24 hours after receiving the returned merchandise.

To initiate a return, please contact us here with your order number and we will let you know where to send the merchandise. We have a return address in the USA and in Europe.

About our Artworks

USA and Canadian orders are fabricated in and shipped from California.

European orders are fabricated in and shipped from the Netherlands.

Other

Yes, please contact me via this page or shoot an email to wido@magnacanvas.com for more information. 

We offer bulk pricing on a very limited basis. Please contact us if you are interested in buying more than 7 pieces.

Yes,

Please contact wido@magnacanvas.com

Please contact wido@magnacanvas.com

Our team consists of 2 Europeans and 1 American. We're artists and digital nomads, so you can find us in all corners of the world.