Frequently asked questions

We will email your tracking link when your artwork is dispatched.

Estimated delivery: 5–10 working days from ordering to arrival, including production, for New Zealand, Australia, the USA and the UK.

Delivery times are estimates. Courier delays, public holidays and remote destinations may take longer. Contact us before ordering if you need your artwork by a particular date.

Tracking updates may take time to appear after dispatch. If the link is not updating, contact support@magnacanvas.com with your order number and we will help.

Check your tracking link first. If your parcel is marked delivered but you cannot find it, or delivery is overdue, contact us with your order number so we can investigate with the courier.

Multiple artworks may arrive in separate parcels. Check each tracking link for updates.

Estimated delivery: 5–10 working days from ordering to arrival, including production, for New Zealand, Australia, the USA and the UK.

Delivery times are estimates. Courier delays, public holidays and remote destinations may take longer. Contact us before ordering if you need your artwork by a particular date.

We currently deliver to New Zealand, Australia, the USA and the UK.

Shipping charges and any currency conversion are confirmed at checkout.

To request a cancellation or change, email support@magnacanvas.com within 3 hours of placing your order and include your order number. After 3 hours, production may have started and changes cannot be guaranteed.

Request a change-of-mind return within 30 days of receiving your artwork. Artwork must be undamaged and in its original condition. You pay return postage. We refund the artwork price paid, excluding original shipping, within 5–7 days of receiving the returned artwork. No restocking fee.

Email support@magnacanvas.com with your name and order number before sending anything back. We will provide the return address and instructions.

If your artwork arrives damaged, faulty or incorrect, please contact us with your order number and photos if available so we can put it right. The change-of-mind conditions do not limit your rights under applicable consumer law.

Read our shipping & returns policy

Each canvas comes with a set of wooden wedges. These are used to make sure the tension of your canvas stays optimal for years and years. Click this link to learn how to use them.

Our canvas artworks use sustainably sourced wood and canvas, FSC-certified materials, and non-toxic, acid-free inks.

We work with production partners in New Zealand, Australia, the United Kingdom and the USA, allowing many artworks to be made closer to their destination and helping reduce shipping distances.

We donate 5% of every purchase to Trees for the Future.

We work with production partners in New Zealand, Australia, the United Kingdom and the USA, allowing many artworks to be made closer to their destination. This helps reduce shipping distances and supports faster delivery.

We do not accept commissions at this moment.

Yes. Please contact us if you are interested in buying more than 5 pieces.

For press enquiries, collaborations or business proposals, email support@magnacanvas.com.