Shipping & Returns

WHEN WILL MY ORDER ARRIVE?

 


The delivery time is determined by multiple factors (e.g. location, size of order, status of network)

Most packages are delivered 72 hours after the order has been placed and confirmed. This is thanks to the fact that today we print locally in 30+ countries.

Any questions or concerns, feel free to contact us directly: support@magnacanvas.com or via the contact page.

CAN I CANCEL OR CHANGE MY ORDER?

Yes, you can change/cancel your order up to 24 hours after ordering. Once your order is being fabricated, we cannot cancel or change it anymore.

Contact our support within 24 hours after ordering. Do not forget to mention your order number when contacting our support team.

WHAT IS YOUR RETURN/REFUND POLICY?

We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. If for any reason you are not completely satisfied with your purchase after it is delivered, you may return it within 7 days and receive a full refund for the price of the product (even if you change your mind) (Shipping not included).

Depending on the size of the product we do reserve the right to charge a one time restocking fee.

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.

HOW DO I INITIATE A RETURN?

Contact us here with your name, email and order number. We will then tell you where to send the canvas.