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Customer care
Shipping & returns
Delivery information and simple steps for getting help with your order.
Estimated delivery5–10 working days
Including production. Delays may occur.
Change-of-mind returnsRequest within 30 days
Return postage is paid by you.
Standard shippingFree from NZ$200
NZ$19.95 below NZ$200 on eligible orders.
Shipping thresholds apply after discounts and before taxes. Rates are in NZ dollars; conversion and final charges are shown at checkout.
Where we deliver
We deliver to New Zealand, Australia, the United States and the United Kingdom.
Delivery times
Estimated delivery: 5–10 working days from ordering to arrival, including production, for New Zealand, Australia, the USA and the UK.
Delivery times are estimates. Courier delays, public holidays and remote destinations may take longer. Contact us before ordering if you need your artwork by a particular date.
We will email a tracking link when your artwork is dispatched. Multiple artworks may arrive in separate parcels.
Shipping costs
Standard shipping is NZ$19.95 on eligible orders below NZ$200. Orders of NZ$200 or more qualify for free standard shipping. The threshold applies after discounts and before taxes.
These rates and thresholds are in New Zealand dollars. Where checkout uses another currency, they are converted. Your final shipping charge is shown at checkout before payment.
30-day change-of-mind returns
Request a change-of-mind return within 30 days of receiving your artwork. Artwork must be undamaged and in its original condition. You pay return postage. We refund the artwork price paid, excluding original shipping, within 5–7 days of receiving the returned artwork. No restocking fee.
How to request a return
Email support@magnacanvas.com with your name and order number before sending anything back. We will provide the return address and instructions.
Please pack the artwork securely to protect it in transit. Your bank or payment provider may take additional time to show the refund after we issue it.
Damaged, faulty or incorrect artwork
If your artwork arrives damaged, faulty or incorrect, please contact us with your order number and photos if available so we can put it right. The change-of-mind conditions do not limit your rights under applicable consumer law.
Contact us before arranging return postage for a damaged, faulty or incorrect order so we can advise on the appropriate remedy and return arrangements.
Cancellations and order changes
To request cancellation or a change to your order, email support@magnacanvas.com within 3 hours of placing your order. Include your order number and the change you need. Contact us promptly so we can check your order before production.
Still need a hand?
Contact us with your order number and the email address you ordered with.
Get in touch